Refund & Cancellation Policy – The Eunoia House
At The Eunoia House, each piece of jewelry is carefully handcrafted. We strive to ensure the highest quality and customer satisfaction.
Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order.
- Once the order is processed or shipped, cancellation is not possible.
To cancel your order, please contact us immediately at:
📧 theeunoiahouse@gmail.com
Return Policy
We accept returns only in the following cases:
- You received a damaged product
- You received the wrong item
To be eligible for a return:
- The request must be raised within 48 hours of delivery
- The product must be unused and in original packaging
- Unboxing video is required as proof
Refund Policy
- Once your return is approved, the refund will be processed within 5–7 business days
- Refunds will be credited to the original payment method
Non-Returnable Items
Due to hygiene and customization reasons, the following items are not eligible for return:
- Earrings (for hygiene reasons)
- Customized or personalized products
- Items purchased during sale/discount
Damaged or Incorrect Orders
If you receive a damaged or incorrect product:
- Share images/video within 48 hours of delivery
- Email us at support@theeunoiahouse.com
- Our team will review and assist you
Contact Us
For any refund or cancellation queries:
📧 theeunoiahouse@gmail.com
We appreciate your trust in The Eunoia House 💜